Refund policy

Return & Replacement Policy

At [Your Store Name], customer satisfaction is our top priority. Please read our policy carefully regarding returns, refunds, and replacements.

1. No Refund Policy

We do not offer cash refunds for any purchased items. All sales are final. However, we do provide free replacements for eligible issues as outlined below.

2. Free Replacement Conditions

We offer a replacement if your item arrives damaged, defective, or incorrect.

  • Within 7 Days of Delivery: If you report a damaged or incorrect product within 7 days of receiving your parcel, we will provide a 100% Free Replacement (no extra delivery charges).

  • Between 7 to 30 Days: Replacements requested after 7 days (up to 30 days) may be subject to additional shipping and handling charges.

3. How to Claim a Replacement

To claim a replacement, please follow these steps:

  1. Unboxing / Proof Video: Take a clear video or photo of the damaged/incorrect product showing the issue clearly upon unboxing.

  2. Original Packaging: Ensure the product is in its original condition, along with its original packaging, box, and all included accessories.

  3. Contact Support: Send your order details along with the video/photo proof to our support team at [Your Email Address] or WhatsApp at [Your Phone Number].

Once our team verifies the issue, we will dispatch your replacement immediately!

Note: Customized or personalized products cannot be returned or replaced unless they arrive damaged or incorrect.